TERMS OF SERVICE

1. Who we are, and what these terms cover

These terms are between you and SKOPAQ AI PRIVATE LIMITED, a company incorporated in India under the Companies Act, 2013 (CIN U62011TS2026PTC220462, GSTIN 36ABUCS5801K1ZR), with its registered office in Hyderabad, Telangana, India.

They cover your use of this website, any engineering engagement we perform for you, and any software we license or host for you. Where a signed order form, statement of work or licence agreement says something different, that document governs and these terms fill the gaps.

2. What we provide, and how an agreement is formed

We design, build, host and maintain AI and software systems — autonomous agents, LLM pipelines, custom machine-learning models, APIs, analytics and the data processing around them — and we advise on the same.

We deliver that in three ways, and the terms differ by which applies: engineering engagements, billed against an agreed scope; software we license or host for you, billed as a subscription or licence fee; and open-source projects, published free under their own licences and not covered by these terms at all.

This website is marketing material and a portfolio. Nothing on it is an offer capable of acceptance. An agreement comes into existence only when a scope, order form or licence is signed or confirmed in writing by both sides — not when you send an enquiry, and not when we reply to one.

3. Fees, taxes and invoicing

Fees are quoted, invoiced and collected in Indian Rupees (INR) unless an order form says otherwise, and are exclusive of taxes. Goods and Services Tax is added at the rate applicable on the date of invoice, and our GSTIN appears on every invoice we issue.

For engagements, a deposit is payable on signature of the scope; the balance is invoiced against agreed delivery milestones, with a final invoice on completion. For licensed or hosted software, fees are invoiced in advance for each subscription period.

Invoices are payable within 14 days of the invoice date. We may suspend work or access on an invoice more than 30 days overdue, after telling you in writing and giving you 7 days to put it right. Billing questions, invoice corrections and refund requests go to finance@skopaq.com.

4. Customers outside India

Where you are located outside India and the supply qualifies as an export of services under section 2(6) of the Integrated Goods and Services Tax Act, 2017 — you are outside India, the place of supply is outside India, and payment reaches us in convertible foreign exchange — the supply is zero-rated and we do not add Indian GST.

Where those conditions are not met, Indian GST applies at the rate in force. You remain responsible for any tax, withholding, duty or bank charge levied in your own country; where you are required to withhold tax at source, the invoiced amount is grossed up unless a double-taxation treaty applies and you give us the certificate that evidences it.

5. Subscriptions, renewal and termination

A subscription runs for the period stated in your order form and renews for successive periods of the same length unless either side gives notice not to renew before the current period ends. We will tell you the fee for the next period before it starts; we do not change a fee mid-period.

You may cancel a subscription at any time. Cancellation stops the next renewal — the period you have already paid for runs to its end, and access continues until then.

Either side may terminate for material breach that is not put right within 30 days of written notice. On termination or expiry we stop processing your data and make it available for export for 30 days before deleting it. Ask us within that window if you need longer. Clauses that by their nature should survive termination do so, including confidentiality, intellectual property, indemnities, limitation of liability and governing law.

6. Cancellation and refunds

Either party may cancel an engagement in writing at any time. Fees for work already performed are not refundable; any amount paid for a scope item on which work has not begun is refunded in full, to the original payment method, within 14 days. No cancellation or administration fee is deducted.

We sell no physical goods, so nothing is shipped and there is no return or replacement policy. The full terms, including how to raise a request, are on the refunds page.

7. Your data, and data protection

Under the Digital Personal Data Protection Act, 2023 we act as a Data Fiduciary for personal data you send us directly through this site, and as a Data Processor for personal data held inside a system we host or operate for you. In the second case you decide why and how that data is processed and we act on your documented instructions, including on deletion.

Your data remains yours. We do not sell it, and we do not use it to train models — neither our own nor anyone else’s. We process it to provide the service, keep it secure and meet our legal obligations, and for nothing else. We will not transfer it outside the jurisdiction agreed with you without telling you first.

We apply reasonable technical and organisational security measures appropriate to the data we hold. We will tell you without undue delay if we become aware of a personal data breach affecting your data, help you answer requests from the people that data is about, and support any assessment you are required to carry out. We hold no security or privacy certification: there is no SOC 2 report, and HIPAA has no certification scheme at all.

Where you need the processing terms as a separate signed document — a data processing agreement, or the equivalent under your own regulator — ask at finance@skopaq.com and we will put one in place before processing begins. Our sub-processor list is published in the privacy policy rather than held back for a questionnaire.

8. Acceptable use

When using software we host or an API we provide, do not attempt to break, overload or circumvent it; do not use it to store or transmit anything unlawful; do not resell it or provide it to a third party unless your agreement says you may; and do not use it to build a competing product.

Do not submit personal data you have no lawful basis to process, and do not submit special category or clinical data into a system that was not scoped to receive it. If you need us to handle that kind of data, say so before the scope is agreed rather than after.

9. Intellectual property

We keep ownership of everything we bring to an engagement and everything we build to serve more than one customer — our tools, libraries, frameworks, models, know-how and anything derived from them.

For work we build specifically for you under a signed scope: unless that scope contains an express assignment, we retain ownership and you receive a perpetual, worldwide, irrevocable, non-exclusive, royalty-paid licence to use, modify and have modified that work for your own business purposes. Indian law does not transfer copyright to whoever commissioned a work — under section 17 of the Copyright Act, 1957 the author is the first owner, and section 19 requires an assignment to be in writing, signed, and to specify the work, the rights assigned, the duration and the territory. If you need ownership rather than a licence, we will do it that way, and it goes in the order form.

You keep ownership of your data, your content and your trademarks, and you grant us only the licence we need to perform the agreement. Where you send us feedback about our products we may act on it freely and without owing you anything for it.

By interacting with this website or the interactive prompt scanner, you acknowledge that the site’s design, artwork and source are proprietary assets of SKOPAQ AI PRIVATE LIMITED.

10. Confidentiality

Each side will keep the other’s confidential information confidential, use it only to perform the agreement, disclose it only to people who need it and are under equivalent obligations, and protect it as carefully as it protects its own — and in no case with less than reasonable care.

This does not apply to information that is already public through no fault of the receiver, was already known without obligation, is independently developed without reference to it, or must be disclosed by law or a court order — and in that last case we will tell you first unless we are prohibited from doing so. These obligations continue for three years after the agreement ends, and indefinitely for anything that is a trade secret.

11. Indemnities

We will defend you against a third-party claim that software we built or licensed to you infringes that third party’s Indian intellectual property rights, and pay the damages finally awarded or the settlement we agree. If such a claim is made or looks likely, we may at our own cost modify the software, obtain a licence, or withdraw it and refund the fees for the unused portion.

That indemnity does not apply where the claim arises from your data or content, from a modification you made, from use in combination with something we did not supply, or from your use of the software outside the agreement.

You will indemnify us on the same basis against a third-party claim arising from data or content you supply to us, or from your use of the service in breach of clause 8.

For either indemnity to apply, the party claiming it must tell the other promptly, let the other control the defence, and not settle without consent that is not unreasonably withheld.

12. Warranties, and what we do not warrant

We warrant that we will perform engineering work with reasonable skill and care, by people competent to do it, and that we have the right to grant the licences we grant.

Beyond that, and to the extent the law allows, software and services are provided as is. We do not warrant that they will be uninterrupted or error-free, that defects will all be corrected, or that they will be fit for a purpose we were not told about. Systems built on machine-learning models produce probabilistic output: we do not warrant that any particular output will be accurate, and you must not use one as the sole basis for a decision with legal or safety consequences without human review.

We publish no uptime or response-time commitment on this page. Where one is agreed it is written into the order form for that engagement.

13. Limitation of liability

Neither side is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill, business or anticipated savings, however it arises.

Each side’s total aggregate liability arising from an engagement or subscription is limited to the fees you paid us under it in the twelve months before the event giving rise to the claim.

That cap does not apply to: our indemnity in clause 11; a breach of confidentiality; a breach of the data-protection obligations in clause 7; your obligation to pay fees properly due; or fraud, gross negligence or wilful misconduct. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited under Indian law.

14. The prompt scanner on this site

The Argus prompt scanner on this site is an interactive demonstration: it submits the prompt you enter to a classification model and displays that model’s own response. It is a preview of how the engine behaves, not a production security control, and should not be relied upon as one or used as a full enterprise instance without a formal platform licensing contract.

It is provided as is. We accept no liability for the classifier’s output on any prompt you submit, and it must not be relied on as a security control.

15. Regulated activities

Our memorandum of association permits us to build software for regulated sectors, including financial services and healthcare, subject to obtaining any authorisation the law requires before undertaking an activity that needs one.

We hold no such authorisation today and we do not claim one. In particular we are not registered with the Securities and Exchange Board of India in any capacity, we give no investment, financial or trading advice, we manage no client funds, we offer no portfolio management service, and we do not operate as a money service business. Software we publish that touches market data is research and educational software, released free and open source, and is not sold.

16. Publicity, and people

We will not name you as a customer, use your logo, or describe your project publicly without your written consent. If you give it, you may withdraw it and we will stop using the reference within 30 days.

While an engagement is running and for six months afterwards, neither side will solicit the other’s personnel who worked on it. A general advertisement not directed at those people is not solicitation.

17. General

• Force majeure — neither side is liable for delay or failure caused by something outside its reasonable control, including infrastructure or network failure at a third-party provider. Payment obligations already accrued are not excused.
• Notices — notice under these terms is given by email, to finance@skopaq.com for anything about payment and to solutions@skopaq.com for anything else, and to the address you gave us. Notice takes effect when it is received.
• Assignment — neither side may assign the agreement without the other’s consent, which will not be unreasonably withheld; either may assign it to a successor of substantially the whole of its business on notice.
• Subcontracting — we may use subcontractors, and we remain responsible for their work as if it were our own.
• Changes — we may change these terms, and the current version is always the one on this page with its version marker. A change does not affect an engagement or subscription period already agreed; for a renewal we will tell you before the period starts.
• Entire agreement — the signed scope or order form and these terms are the whole agreement, and replace anything said beforehand. Nothing here excludes liability for fraudulent misrepresentation.
• Severability and waiver — if a provision is unenforceable the rest stands, and not enforcing a right once does not waive it.
• No partnership — nothing here creates a partnership, joint venture, agency or employment relationship between us.

18. Governing law and disputes

These terms, and any agreement they form part of, are governed by the laws of India. SKOPAQ AI PRIVATE LIMITED is incorporated under the Companies Act, 2013.

The courts of Telangana, India have exclusive jurisdiction over any dispute arising from this website or these terms.

A dispute under a signed scope, order form or licence is referred first to a discussion between one senior person from each side within 15 days. If that does not resolve it within 30 days, it is referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Hyderabad, Telangana, conducted in English. Nothing in this clause prevents either side applying to a court for interim relief under section 9 of that Act.